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Administration – Full-Time

Believing that diversity contributes to academic excellence and to rich and rewarding communities, Caldwell University is committed to recruiting and retaining a diverse faculty, staff and student body. Candidates from historically underrepresented groups, whose work furthers our diversity and inclusion efforts, and who bring to campus varied life experiences, perspectives, and backgrounds are especially encouraged to apply. Candidates must be willing to support the Catholic Dominican mission of the University.

Caldwell University is a private, Catholic coed four-year university with a strong liberal arts core curriculum that enhances critical thinking and analytical reasoning. Caldwell offers 36 undergraduate and 32 graduate programs, including doctoral, master’s, certificate, and certification programs, as well as online and distance learning options that prepare students for today’s global marketplace. The university has 15 NCAA Division II athletic teams and numerous clubs, fraternities, sororities, and activities on a beautiful 70-acre campus located in the suburbs of Caldwell, New Jersey. Caldwell was founded by the Sisters of Saint Dominic of Caldwell. Its core values of respect, integrity, community, and excellence influence academic and campus life. For more information about Caldwell University, visit caldwell.edu.

Caldwell University is an Equal Opportunity Employer strongly committed to diversity, equity and inclusion within its community.

Instruction & Assessment Librarian (Req.2156)

Caldwell University invites applications for a full-time Instruction & Assessment Librarian. Reporting to the Director of the Jennings Library, the Instruction and Assessment Librarian will coordinate the Information Literacy Program, foster student learning and promote information literacy across the curriculum. The Instruction and Assessment Librarian will also use assessment procedures to ensure a consistent and effective Information Literacy Program.  Job duties include, but are not limited to:

  • Coordinating the Information Literacy Program by designing, planning, organizing, implementing, and assessing information literacy education and initiatives.
  • Assisting in developing and implementing strategic and operational plans for the Information Literacy Program.
  • Providing vision and leadership on information literacy concepts, trends, pedagogies, and assessment. Actively cultivates new and/or maintains existing partnerships with departments across campus. Serving as liaison to academic departments as assigned.
  • Designing services to support the curricular, research, and information needs of students and faculty.
  • Planning and conducting assessment of evolving user needs and adapting services appropriately.
  • Providing in-person and virtual reference services, including in-depth research employing a combination of print and electronic resources to consult/aid/assist students, faculty, and staff.
  • Creating and updating library publications, including LibGuides, which foster the development of information literacy skills and competencies.
  • Providing point of need instruction to students, faculty, and staff and teaching classes as needed in conjunction with a team of librarians.

Masters degree in Library and/or Information Science from an ALA-accredited institution plus one to three years of effective academic library experience required. The position also involves covering one evening shift per week and Saturday on weekend staff rotation.

Assistant Director, Residence Life (Req.2154)

Caldwell University invites applications for a full-time Assistant Director of Residence Life. Reporting to the Assistant Vice President of Residence Life, the Assistant Director is responsible for assisting with providing leadership and management of a comprehensive residential life program designed to meet the needs of our diverse residential population. The Assistant Director supports the administration and operations during the academic year and assists with the coordination and management of the day to day on-site summer conference season in the Residence Halls. This is a live-in position with on-call responsibility and some nights, weekend and holidays work. Job duties include, but are not limited to:
-Assisting with the management of the administration of on-campus residence halls with a total population of up to 600 students in traditional and suite style buildings. Assisting AVP with the development and management of a future Faculty in Residence (FIR) Program, Living Learning Communities (LLCs) and special interest housing. Ensuring that rooms are ready prior to student move-in and coordinating Residence Hall opening and closing.

-Assisting the AVP with the hiring, training and supervising Resident Assistants (RAs), Graduate Hall Directors (GRDs), Office Assistants, and Summer Conference Assistants. Developing and administering staff training and ongoing in-service and education for residence life staff.
-Managing the Residential Programming Model and supervising, supporting, and attending educational programs and activities sponsored by the RAs. Planning and conducting large scale department programs for all residents. Collaborating with other campus offices to bring additional resources to the residence halls.
-Providing on-call response, direction, and support to the GRD on duty in managing crisis situations; responding on-site to crisis situations when necessary and/or appropriate. Managing follow-up of crisis situations and referring incidents as appropriate. Serving as a hearing officer and adjudicating violations of the C-Book and Residence Life Handbook using Simplicity Advocate Student Conduct software.
-Assisting with housing, facilities, and safety operations. Maintaining ongoing contact with Campus Safety and Campus Facilities. Reporting and following up on maintenance work orders and supporting resident initiatives for facility improvement. Conduct ongoing walk-throughs and work with the appropriate office to mitigate concerns.
-Educating students regarding residence hall policies, procedures, and health & safety standards and coordinating monthly health & safety inspections and follow up with residents on any areas of concern identified by RAs. Ensuring students uphold all policies, procedures, and standards. Maintaining student conduct records. Serving as a conduct hearing officer, making referrals on conduct matters to AVP as necessary. Providing individual and small group advising and roommate mediation as needed. Must be able to appropriately maintain confidentiality and boundaries.
-Assisting the AVP with managing occupancy, analyzing data, and preparing reports to support the continuous development of housing operations. Managing the housing selection process and room assignment for each resident for billing and placement utilizing Jenzabar EX and Simplicity Residence Hall software. Maintaining the inventory of furniture and equipment within the residence halls, assessing and reporting damage to individual rooms and common areas, and administering the Residence Hall agreement and the damage billing process.
-Assisting the AVP with the coordination and management of the summer conference program for all internal and external summer events. Assisting with providing on-site management for external summer conference programs. Ensuring rooms are ready prior to arrival, overseeing room check-in and check-out process, and addressing requests for room changes, cancellations, etc. Assisting the AVP with hiring, training, and supervising summer conference assistants, who serve as resident advisors and provide assistance to the academic programs.

Bachelor’s degree is required. Master’s degree preferred. At least two years of professional full-time experience in the areas of housing/residence life/conference services at a school or post-secondary institution or equivalent is required. Experience responding to crises and emergency situations is essential. Experience in training, selecting, and supervising student staff is also required. Must be proficient with Microsoft Word, Excel, and PowerPoint. Familiarity with Jenzabar EX, Simplicity Advocate and Residence, or similar student management system is a plus. A valid driver’s license is preferred.

Technical Support AV Coordinator (Req.2151)

Caldwell University invites applications for a full-time Technical Support AV Coordinator. This position is scheduled to work from 1pm to 9pm. Hours may be adjusted for events and include weekend events. Reporting to the Manager of Technology Support Services, the Technical Support AV Coordinator is responsible for troubleshooting and resolving technical issues, and training and assisting faculty and staff with AV equipment needs. Job duties include, but are not limited to:
Respond to customer inquiries, troubleshoot, and resolve technical issues:
-Diagnose and troubleshoot software and hardware problems.
-Provide timely and accurate customer feedback.
-Ensure customer satisfaction by providing excellent customer service.

Assist in the creation and updating of technical documentation and manuals.

Event Coordination:
-Receive, evaluate, and coordinate event requests.
-Consult with Faculty and Staff to determine objectives and requirements for events such as meetings, conferences, and orientations.
-Function as primary point of contact during specific events.
-Manage and assist with equipment setup and breakdowns of events.
-Schedule student media technicians to assist with events during and outside business hours

Maintain weekly inventory and inspection of all audio-visual equipment.

Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience required. 1-2 years of experience in IT support, or a related role. Understanding of Windows and Apple operating systems, Google Workspace, Apple device manager/JAMF, Zoom and AV equipment management. Familiarity with Active Directory and basic user account management. This position may include evenings and weekends. This position may include evenings and weekends.

Student Accounts Counselor (Req. #2149)

Caldwell University invites applications for a full-time Student Accounts Counselor.
Reporting to the Director of Student Accounts, the Student Accounts Counselor assists with daily front-line triage of the One stop office, ensuring inquiries are answered promptly by phone, email, and in person. Handles in-depth questions and concerns specific to student accounts. Works closely with Financial Aid, Registration, and Advising to answer general inquiries related to their respective areas. Key Tasks include front line coverage, cashiering, processing payments, payment reconciliations, collections and student account resolutions. Job duties include, but are not limited to:

– Answering general questions from faculty, students, and staff in person, on the phone and via email. Monitoring common email inboxes and responding as appropriate.
– Maintaining expert knowledge of all student online portal functionality, ranging from course search to aid package to online payment. Assisting students with self-service activities.
– Handling in-depth questions and concerns specific to student accounts. Assisting with collection efforts of past due accounts. Providing feedback for delinquent accounts. Working with students on payment options and escalating inquiries when appropriate. May be assigned to student groups to ensure billing accuracy.
– Assisting students with issues regarding textbook bundle opt-out options and commuter plan waivers.
– Accepting payment (cash & check); reconcile receipt screen daily. Performing cashiering functions, processing checks, money orders, cash, and wire transfers.
– Manually post tuition and housing deposits, as well as other payments made via Nelnet.
– Performing weekly online remittance reconciliations. Posting outside scholarships to student accounts after review by the Financial Aid office.
– Running daily reports, including payment returns, payment plan status reports, and AR hold reports. Working closely with the Director to assign/release holds.
– Providing office support, including ordering office supplies, opening and distributing incoming mail, preparing mailing related to balance notices and 1098-t’s, collecting documentation, etc.
– Assisting with the refund process as assigned by the Billing Manager.
– Retrieving documents requested by collection agencies as directed.
– Filing transaction reports/maintaining records.
– Following up on third party payments as necessary.

Associates Degree. Bachelor’s preferred, with 1 to 2 years of effective experience required. Must be proficient in Google Suite ( Calendar, Docs, Sheets, Drive) and Microsoft Office ( Excel, Word). Must have experience with data entry.

Institutional Research Junior Analyst (Req.2147)

Caldwell University invites applications for a full-time Institutional Research Junior Analyst. Reporting to the Institutional Research and Assessment Analyst, the Jr. Analyst assists in providing data and analysis necessary to support campus planning and decision-making, while completing mandated external reports that foster a culture of accountability and assessment. The role also involves leveraging full stack engineering expertise and applying machine learning and AI development to predictive analytics and decision support systems.

-Helping with the development of tools that automate accreditation processes and institutional research/data analysis.
-Assisting in completing the Common Data Set and other information required for surveys and rankings, including but not limited to US News and World Report, College Board, Peterson’s, ACT, and others.
-Assisting in assessment processes and procedures while ensuring alignment with current Middle States Standards.
-Coordinating campus calendars for assessment, surveys, external audits, and accreditation reporting.
-Coordinating institutional and mission assessment activities, including the collection of annual department reports.
-Providing technical assistance to staff on survey design and administration, while creating and maintaining dashboards.

Bachelor’s degree plus 0-2 years of effective full stack engineering experience is required. Experience with machine learning/AI development and applications in data analysis is a plus. Must possess knowledge of data analytics, data modeling, SQL, and writing SQL scripts, along with experience in Microsoft PowerBI or other statistical analysis software. Must also have a research background, familiarity with survey administration and relational databases, and proficiency in using Microsoft Office applications and Google Workspace. Experience or participation in a college or university’s self-study and accreditation process is a plus.

Graduate Admissions Counselor (Req. 2129)

Caldwell University invites applications for a full-time Graduate Admissions Counselor. Reporting to the Vice President of Enrollment Management and Communications, the Graduate Admissions Counselor is responsible for recruiting and interviewing prospective students and developing program presentations. The Counselor will also be responsible for maintaining contact with various business organizations, law enforcement agencies, community colleges, school districts, and other community organizations. Job duties include, but are not limited to:
-Spending at least 50% of the time on recruitment activities; including but not limited to; planning and attending online, on and off-campus recruitment events such as graduate education fairs, corporate recruitment functions, networking opportunities, information sessions and other initiatives that will contribute toward building a pipeline of prospective adult students.
-Engaging prospective students through various means of ongoing and regular communication; phone, email, text, and social media as appropriate. Conduct preliminary interviews with prospective students.
-Providing visitors and walk-ins with exceptional service and personal attention while answering questions, filling out paperwork, and establishing student records as needed.
-Preparing and submitting monthly recruitment reports to the VP for Enrollment Management.
-Maintaining up-to-date knowledge of college academic programs, support services, financial aid, and billing procedures.
-Reviewing applications and transcripts in order to recommend admissions decisions.
-Ensuring sufficient catalogs, view books, and materials are available for mailing, open houses and organizational events.
-Being available to work occasional evening and weekend hours.

Bachelor’s degree plus three years of effective experience in recruitment or sales.